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When the power goes out, the goal is simple: keep serving customers and avoid chaos. Here are 10 things you can do ahead of time. 1) Make a short list of what you must keep running (Wi-Fi, phones, registers, coolers). 2) Put one person in charge during an outage. 3) Try your generator before you actually need it. 4) Keep the basics on hand: flashlights, batteries, phone chargers. 5) Plug important equipment into surge protectors. 6) Save important files somewhere online. 7) Keep a printed list of key phone numbers. 8) Decide how you’ll take payments if systems go down. 9) Write a quick “we’re open/closed” message now. 10) Get your HVAC and electrical checked before trouble hits.