Tough conversations in the workplace

If you have ever held a job, at some point, you have probably found yourself in a situation where you had to have a difficult conversation. Whether you are a manager admonishing an employee or an employee seeking a raise, these tips will help you get through those potentially awkward conversations:

• Never present a problem without also offering a solution.

• Keep it conversational by asking open-ended questions.

• Try to start and end on a positive note, even if the topic is difficult.

• Be persistent but careful not to overwhelm the other person.

• Establish rapport and respect. It’s very important.

– Haley Pegg, New Orleans Chamber