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Now that we’re starting to get out there face-to-face after two years of COVID-19, it’s good to remember two time-tested rules of good ol’ interpersonal communication:
• Rule 1: Ask questions. When you get back in front of that client, or friend, or relative – remember to ask questions. It’s a good way to avoid the “here’s everything about me,” conversation and lets people talk about their favorite subject: Themselves!
• Rule 2: Listen actively. Listening is not about simply waiting for your turn to speak. Listening is being present in the moment. Ready to reconnect face-to-face again? Ask questions and listen.
– Bill Ganon, CEO of The Ganon Group and New Orleans Chamber Partner